(1) Pick a number
Get your IVR Box business phone number which could either be a toll free or a virtual number. With this you also get a web account wherein you can monitor your business calls, get user and department wise details, analyze call data and reports. You can also add contacts and users and define a role for each user.
(2) Design your custom IVR
Set a professional IVR for your IVR Box business phone number. The IVR routes the call to the concerned department/agent. If no user answers the call, the call gets transferred to a voicemail. Map all your departments and users.You can also create and design a location based, contact based or time based IVR for your business, depending on your requirement.
(3) Add Departments and agents
Add different departments to your professional IVR such as sales, support etc. Assign users to each department and define a role for each such as super admin, moderator or basic. Also, create extension numbers for each user for direct contact.
(4) Publish the number
Get your IVR Box phone number published on online and offline forums to popularise it. Such forums include your website, advertisements, business cards and social media. Increase brand recognition through your centralised phone number.
(5) View and Subscribe for call reports
Monitor the reports of the number of calls received, made and missed by your team. You can further view and analyze your call reports both user and department wise to monitor your business’s activities. Also, you can subscribe for daily call reports via sms or emails.
(6) Remarket Your Subscriber
Reach back to your clients through SMS and Facebook Remarketing. Select subscription lists to reconnect with your callers via customized campaigns based on their call attributes. Also, subscribe for call reports to analyse the RoI of your marketing campaigns.